At Pixi Beauty Pakistan, customer satisfaction is important to us. We strive to ensure that every order is delivered accurately and in good condition. Please review our Return & Refund Policy before making a purchase.
Returns
We accept return requests only in the following circumstances:
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The product received is damaged during delivery.
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The wrong product was delivered.
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The product received is incomplete or defective.
To be eligible for a return, customers must contact us within 48 hours of receiving the order and provide clear photos of the product and packaging.
Returned products must:
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Be unused and unopened.
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Remain in their original packaging.
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Include all accessories, seals, and labels where applicable.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
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Opened skincare products
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Used beauty products
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Products damaged due to customer misuse
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Change of mind purchases
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Products purchased during clearance or promotional sales (unless defective)
Refunds
Once a return request has been reviewed and approved, refunds may be processed through one of the following methods:
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Bank Transfer
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Store Credit
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Exchange for the same product (subject to availability)
Approved refunds are typically processed within 7–10 business days after the returned item has been received and inspected.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.
Please provide:
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Order Number
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Product Name
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Clear photos of the product
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Photos of the outer packaging
This information helps us review and resolve your request as quickly as possible.
Order Cancellations
Orders may be cancelled before dispatch by contacting our support team. Once an order has been shipped, cancellation requests may not be possible.
Contact Us
For return, refund, or exchange inquiries, please contact us:
Email: info@pixibeauty.pk
Phone: +92 311 4034219
Location: Johar Town , Lahore, Pakistan
Our customer support team will be happy to assist you.